This usually occurs only on first use. You can discard water. If the problem persists, fill the kettle filter to Max level and add 2 teaspoons of soda. Bring water to a boil and then throw it away. The kettle filter can frequently rinse under the tap and brush to remove loose and lime to prevent the kettle filter is clogged by calcium deposits. You can also overnight in diluted lemon juice or white vinegar leave. To descale your kettle, you can use a solution with water (50%) and white vinegar (50%). Fills the kettle filter to well above the heater and let it soak for about one hour. Then rinse a few times well with clean water. You left limescale washing gently with a brush. If you use pure vinegar, we recommend the shorter soak vinegar (depending on the amount of scale). You should not vinegar solution to a boil. The operation of the vinegar is then be too aggressive. The smell of vinegar is stronger and will remain in your kettle. Clean the exterior easy to clean with a soft damp cloth (with a little vinegar if necessary) and descale the inside as mentioned earlier (see question 5). Never use metal scouring pads, (liquid) or any other abrasive cleaner whatsoever. These agents may change the color of the plastic damage. Immerse the kettle, the cord, plug or not the base in water!. This is usually caused by calcium deposits, carefully read your manual to descale the kettle. Additionally, it may be that your kettle filter is accidentally with no or too little water is used (an element must always be covered with water) so the boil protection is enabled. To re-enable the kettle, wait 5 minutes for the unit to cool and fill it with water again. Then press the on / off switch. After 15 minutes the kettle filter will automatically turn on and the water boil. Make sure the plug into the wall socket and the socket of the cord is plugged in the kettle filter (if they have a loose wire). If the kettle filter has boiled dry, see the answer to question 1. This is normal if you live in an area with hard water and is caused by calcium and magnesium in the water. Regular descaling is important. If you more about the hardness of the water want to know, we recommend that you contact your water company (the phone number is on the invoice). When using always if there is sufficient water in the device. If you live in an area with hard water, descaling not wait until there is a lot of limescale in the kettle. . . .